Performer Code of Conduct & Conditions of Engagement

At the Ministry of Fun, we take fun seriously, but we also take professionalism, respect, and safety seriously too.

This Code of Conduct keeps everyone safe, legal, happy, and fabulously professional.

Please read it carefully before each job.

OUR VALUES

Professionalism with Personality: Bring energy, creativity, reliability, professionalism and warmth to every job.
Respect for All: Treat colleagues, clients, and the public with courtesy, kindness, and patience.
Safety First: Your safety, and the safety of those around you, always comes before performance.
Positivity: When you’re on a job, you are the Ministry. Bring good humour, teamwork, and energy at all times.

WHEN REPRESENTING MINISTRY OF FUN (& OUR CLIENTS)

You are the face of Ministry of Fun, and in turn the clients and brands we are working alongside – your attitude, positivity and professionalism reflect our reputation.

Use common sense and good humour to manage any difficult situations.
Support your fellow performers – teamwork makes the magic happen.
Leave every location as tidy and cheerful as you found it.

Professional Standards

Arrive on time, fully briefed, and performance ready. We adore improvisation… just not with call times
Follow the job brief – check with your Event Manager before making changes.
Maintain confidentiality about clients, events, and internal processes.
Remain well presented, sober and substance-free – alcohol or drug use is strictly prohibited.
Use social media responsibly – only post content if authorised by MOF or the client.

Engaging With the Public

Be friendly, inclusive, and respectful, and non-threatening at all times; regardless of age, gender, ethnicity, ability, or background.
Refrain from any act or omission which is discriminatory, harassing or inappropriate towards any other person.
Do not touch or physically engage with members of the public, unless it is part of the brief and clearly appropriate (e.g., posing for a photo). Always seek consent first.
Respect personal space and boundaries. If anyone looks uncomfortable, step back immediately.
Never use language or gestures that could be interpreted as offensive, discriminatory, or suggestive.

Health & Safety

MOF complies with UK Health & Safety legislation.

Follow all site safety instructions and MOF briefings.
Use props, costumes, and equipment safely (watch for visibility, tripping hazards, etc.).
Report accidents, hazards, or near-misses immediately.
Stay hydrated and support your colleagues.

If Something Goes Wrong

If you feel unsafe or witness inappropriate behaviour:

Step away if needed.
Contact your MOF office contact, Event manager or Team Leader immediately.
We will support you – no issue or concern is too small to raise.

Safeguarding – Working with Children & Vulnerable Adults

Never be alone with a child, particularly not in any private space
Maintain appropriate, professional conduct at all times.
Never initiate any physical contact. If a child initiates contact, please respond appropriately in such manner as to remove yourself from the situation in a safe and respectful way.
Never give or accept gifts from anyone.
Never share personal contact details or any personal information.
Never engage with any child on any social media platform.
Report concerns immediately to MOF or the on-site lead.
Follow the venue’s supervision and safeguarding rules.
A valid DBS certificate is required for child-facing roles (we can help you get one).

Appearance, Costume & Presentation

Looking professional is as important as being professional. Please arrive clean, tidy, and event-ready. This usually means:

Neat facial hair or clean-shaven.
No visible potentially offensive tattoos.
No large jewellery that can be grabbed.
Smart casual: jeans + Converse-style trainers.
Formal jobs: black trousers + black shoes.

Costumes/props must be returned complete and undamaged. Avoidable losses may be charged.

Eating, Drinking & Smoking

No eating or chewing gum while performing.
Take breaks out of costume and out of sight where possible.
Smoking only on breaks and in designated areas – never in costume.
No alcohol or drugs before or during shifts.

Mobile Phones

Keep phones off and out of sight unless instructed otherwise.
Client communication should be handled by Team Leaders or Event Managers.

Social Media & Confidentiality

Assume all jobs are confidential until told otherwise.
Do not post job content before/during/after without permission.
If asked to post, follow MOF guidelines and brand tone.

Photography, Filming & Usage Rights

The purpose of all MOF jobs is to entertain or create awareness & publicity of a particular brand, product, campaign or event.

Therefore, as a default any images or footage taken may be used for:

Organic Press Pick-up
Organic social media (MOF or client owned)
MOF or client owned websites
Project documentation

Any additional usage (e.g., paid advertising) will be handled separately. Other rights will be negotiated for projects when the scope of usage goes beyond this norm. All images/footage captured for MOF belong to MOF or the client.

Client Relationships

You must not accept direct work from MOF clients, customers, partners or suppliers without written permission from an MOF Director.

If a client contacts you directly, tell us, and we’ll politely redirect them (and very likely book you anyway).

Never post negative comments about a client, brand or campaign on social media or in the public domain.

Please don’t privately connect with clients unless invited via official channels.

Travel & Vehicles

Travel costs are not covered for jobs within the M25. When travel costs are part of a job booking this will be stated and agreed at the outset.

If driving an MOF vehicle:

Your licence/insurance will be checked.
You must be over 25yrs old.
You must follow the MOF Vehicle Policy.
Parking fines, bus-lane tickets, or avoidable damage are normally your responsibility.
Drive safely and legally.

Working Hours & Breaks

We follow UK Working Time guidance. Longer shifts include appropriate breaks to rest and rehydrate.

ADMIN, LEGAL & PAYMENT

Your Data & GDPR

We look after your personal data with care.
We only collect what we need to book you, pay you, and communicate with you.
We store it securely and never share it unnecessarily.
You have full UK GDPR rights. Full policy: ministryoffun.net/privacy To exercise your rights: [email protected]

Legal Awareness (UK)

You are expected to uphold all relevant UK laws while working, including:

Public Order Act 1986 – Avoid behaviour that could cause distress or alarm.
Equality Act 2010 – No discrimination, harassment, or victimisation.
Data Protection Act 2018 (GDPR) – Do not photograph, film, or share identifiable images of the public without consent.
Safeguarding laws – Take particular care when interacting with children and vulnerable adults.

Equality, Dignity & Respect

MOF is an equal-opportunities employer/engager.

We do not tolerate discrimination, bullying or harassment of any kind – whether based on age, disability, gender identity, marital status, pregnancy, race, religion or belief, sex, or sexual orientation. If anything feels wrong, tell us – we handle issues quickly and confidentially.

Employment Status

You are engaged on a self-employed basis. You must therefore:

Invoice us for your work
Be responsible for your own tax and NI

Insurance

You are covered under our Public Liability Insurance during MOF jobs. However, you remain responsible for your own personal liability and professional insurance when working on our behalf.

Invoicing & Payments

Invoices are submitted via the MOF performer portal. Please contact us if you are not yet signed up to the portal or having any challenges accessing your information.

Invoices require 1 x job number per invoice, your unique invoice number, the date and agreed fee.

We pay twice a month, typically within 2–4 weeks of the job.

IMPORTANT:

Payment cut-offs use invoice received date, not job date.
Late invoices may lead to delayed pay.
If your bank details change, please update them via the Performer Portal. We will call you to verify any changes

Bookings & Cancellations

When is a job booked? A job counts as booked once we’ve confirmed it with you, either verbally or in writing. A pencil or hold isn’t a booking until we tell you it’s confirmed.

If a client cancels. Every now and then a client cancels a job after you’ve been booked. It’s disappointing for everyone, and we know that for you it can mean a lost day’s income, or another job you turned down to be with us.

When that happens, we’re in your corner. Our client terms include cancellation charges, and we use these as our guide for looking after you too.

The honest bit: every job and every client is different, and we can only pass on what we’re able to recover. So we can’t promise a cancellation fee on every booking. What we can promise is that we’ll always push for one, keep you in the loop, and be fair, reasonable and straight with you about the outcome. Because, as we say at the end of this document, we’ll look after you.

If a job is postponed rather than cancelled, you’ll be first in line for the new date.

If you can’t make a job. Please tell us as early as you possibly can. We know life happens, but late dropouts leave clients and colleagues in a tricky spot.

AND FINALLY… THE SPIRIT OF MOF

We are here to spread joy, laughter and often organised silliness. We expect professionalism, respect and reliability – wrapped in fun.

Performers and suppliers are at the heart of everything we do, and we love and respect them hugely. We will look after you, we promise.